Frequently asked questions
Frequently asked questions
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What services does Roadside Relief provide?
What services does Roadside Relief provide?
Roadside Relief offers roadside assistance services that may include jump-starts, tire changes, lockouts, fuel delivery (fuel cost not included unless stated), and other basic roadside support. Services are subject to availability and membership eligibility.
Do you guarantee arrival or response times?
Do you guarantee arrival or response times?
No. Response times are not guaranteed and may vary based on location, traffic, weather, demand, and service provider availability.
Who can use the membership?
Who can use the membership?
Each membership is valid for one (1) individual and one (1) registered vehicle only. The member must be present in the registered vehicle at the time service is requested.
Can I use my membership for someone else?
Can I use my membership for someone else?
No. Membership benefits are non-transferable and may not be shared or used by another person.
Can I cancel my membership?
Can I cancel my membership?
Yes. You may cancel at any time by calling or emailing us. Cancellations apply to future billing cycles only. No refunds are issued for prior or partial billing periods.
Do I need to show ID?
Do I need to show ID?
Yes. A valid government-issued photo ID is required, and the vehicle must match the one on file.
What if I get a new vehicle?
What if I get a new vehicle?
Any vehicle change must be reported and updated on your account at least 48 hours before requesting service. Failure to update vehicle information may result in denial of service.
How does billing work?
How does billing work?
Monthly memberships require auto pay. Your payment method will be charged automatically each billing cycle until the membership is canceled. IF you are prepaid for 6 or 12 months you will have a option to unenroll.
What happens if my payment fails?
What happens if my payment fails?
If a payment is declined or returned, your membership may be suspended, and a returned payment fee may apply.
Are there service limits?
Are there service limits?
Yes. Services are subject to reasonable use, safety conditions, and coverage limitations. Excessive or abusive use may result in service denial or membership cancellation.
Are services available everywhere?
Are services available everywhere?
Service availability depends on your location. Remote, restricted, or unsafe areas may not be serviceable. (Kansas City Metro Area)
What situations are NOT covered?
What situations are NOT covered?
Roadside Relief does not cover:
Pre-existing mechanical issues
Unsafe or illegal situations
Vehicles not listed on the membership
Off-road or inaccessible locations
Abuse or misuse of membership benefits
Can service be refused?
Can service be refused?
Yes. Roadside Relief reserves the right to refuse or discontinue service due to safety concerns, abusive behavior, inaccurate information, or violation of Terms & Conditions.
What if the service provider damages my vehicle?
What if the service provider damages my vehicle?
Roadside Relief is not responsible for pre-existing vehicle conditions or third-party service provider actions. Any concerns should be addressed at the time of service.
Can I have more than one membership?
Can I have more than one membership?
No. Each individual may hold only one membership unless otherwise approved.
How do I contact Roadside Relief?
How do I contact Roadside Relief?
You can contact us by phone or email during our listed business hours. Emergency requests must go through our service request process.
Do you offer refunds?
Do you offer refunds?
No refunds are issued for unused services, partial months, or canceled memberships.
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